Just where is Pope Francis coming from?

I've just read my church newsletter which quotes Pope Francis as saying, "Make sure we do not pay attention to disappointed and unhappy people".

WOT? Jesus paid them attention. Lepers aren't likely to be happy people, but Jesus healed them.

"Come to me, all you that labour, and are burdened" (Mt 11, 28). Those who labour and are burdened aren't likely to be happy people, but Jesus wanted to refresh them.

What's more, "Seeing the multitudes, HE HAD COMPASSION ON THEM, BECAUSE THEY WERE DISTRESSED" (Mt 9, 36).

Can someone please tell me where Pope Francis, the shepherd of the Church, is coming from?